The dashboard is the opening screen of the Service module. The top of the dashboard shows the number of returns in each status of the returns process:

 

  1. Authorization: all return requests that need to be approved
  2. Logistics: all returns that have been approved and are being shipped
  3. Processing: all returns that have been received in the returns center and are being processed and dispositioned
  4. Settlement: all returns that have been received and graded and are being completed

Within each process section, the number of returns is being broken down in sub-statuses in the process:

Authorization

  • Authorization/Requested: the return needs to be authorized by an agent.
  • Authorization/Rejected: the return has been rejected by an agent.

When the return has been authorized by an agent, the next status will be one of the following logistics statuses:

Logistics

  • Logistics/Requested: the return has been approved by the agent and the customer needs to create a pickup booking appointment.
  • Logistics/Submitted: The return has been approved by the agent and is ready to be shipped.

When the return has been received by the returns center, the next status will be:

Processing

  • Processing/Received: the return has been received and needs to be further processed in the returns center.

When the return has been processed by the returns center, the next status will be:

Settlement

  • Settlement/requested: the return has been processed in the returns center and needs to be settled and finished by an agent.
  • Completed: the return has been completed by an agent.
  • Cancelled: the return has been cancelled by an agent.
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