In the Advanced self-service module, a return overview is available that contains all active returns. The overview supports 2 functions:

  • Search return and view details
  • Download return overview

When a return has been selected from the overview all details are available.

In the return details 3 product overviews are showed:

Products
This overview initially shows all products that have been registered. When the return has been authorized, this overview shows all products that have been authorized for return.

Non-returnable products
This overview shows all products that have been authorized and are eligible for service settlement but do not need to be returned.

Rejected products
This overview shows all products that have been rejected and are not eligible for service settlement and do not need to be returned.

Did this answer your question?