A return can also be rejected. All returns with status "authorization/requested" can be rejected. In the return summary 2 action button appear under Available Actions:
- Authorize return request
- Reject return request
Clicking the "Reject return request" button opens a screen in which the reject reason can be added.
The status of the returns can reach the following status:
- From Authorization/Requested to Authorization/Rejected: the return has been rejected.