Dear #{{CustomerAddressee}},

We have authorized your return request with the reference #{{ ReturnReference }}. Attached to this email you find the UPS shipping label. The next step is to deliver the parcel to a UPS Express location.

Prepare your shipment for drop-off, please follow these steps:

  1. Print the Shipping Labels and Proforma Invoice attached to this e-mail. Please print 3 copies of the Proforma Invoice
  2. Pack your product well!
  3. Attach the first Shipping Label on the outside of your package
  4. Find a UPS Express location at
  5. Hand the package to the UPS Express location
  6. Track the status of your shipment at


Please package your product properly for its trip to our return center. Your company is not responsible for damage during delivery. We advise to ship your product in its original box and place it in a bigger box with bubble wrap to prevent damage. Your parcel will have to travel over conveyor belts and warehouse slides.

Find more information about Your company’s return policy here.

Best regards,

The Your Company team

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