Users have access to 12Return to create a return. User accounts are needed to create a return in the Advanced Customer Portal.

Users exist in two types:

  • Consumers
  • Business users

Accounts can be created in 2 ways. The way end-user accounts can be created and authorized in defined by "User and Access" parameters under a channel (portal).

Consumers

Consumers are end-user accounts (B2C) that can create a return in the Advanced Customer Portal. 

End-user accounts can be created in 2 ways:

  1. By an agent in the Service Module
  2. By a user in the Advanced Customer Portal

Business users

Business users are organization accounts (B2B) that can create a return in the Advanced Customer Portal. 

Business users are part of an Organization. Organizations can be created by an agent in settings under a channel (portal). Business users are authorized to create a return from a certain location.

Business-user accounts can be created in 2 ways:

  1. By an agent in the Settings Module under channel/organizations
  2. By a business user administrator in the Advanced Customer Portal

Did this answer your question?