Check-in a return is supported as defined in the settings of a Return Policy:
Light Processing: Receive a return is supported in the service module of the Merchant Dashboard.
Check-in a return in the Support Desk
After the check-in step the status of the returns can reach the following status:
From Logistics/Requested to Settlement/Requested: the return has been checked in and is ready for administrative settlement with the customer.
From Logistics/Submitted to Settlement/Requested: the return has been checked in and is ready for administrative settlement with the customer.