The summary provides a high-level overview of the most important information.

Return details

The return details window contains the status of the return:

  1. Left icon: previous status
  2. Middle icon: current status
  3. Right icon: next status


The information window contains the general information such as return reference, return type, and status.


The customer window contains the name and addresses details from the customer who has created the return.


The shipment window contains the information about the shipment such as the carrier, and destination address.

Latest message

The latest message window contains the latest internal or external messages from the communication option. By clicking the top-right button you can view all messages.

Items summary

The item window contains the information about the number of products that have been registered for the return.

Services summary

The services window contains the information about the number of service tasks that have been created for the return.

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