Documents are sent to the customer as an attachment to the Return Shipping Mail.

Documents exist in 2 types:

  • Packing Slip: the packing slip contains several information about the content of a return shipment.
  • Shipping label: the shipping label is needed if you use a virtual drop-off or virtual carrier service.

Packing slip

The Packing Slip is not mandatory. If you want to use a packing slip, you can define a packing slip with document elements and triggers.

  1. Document header: the header includes a document title that will create the name of the PDF file.
  2. Document body: the body of the document typically contains a title, the shipment information and a summary of all products. The body can be defined by using one or multiple body elements.
  3. Document style: the document styles allows you to define colors of the different body elements.
  4. Activation triggers: a packing list is typically used for all returns and should therefor be linked to all carriers services. However you can exclude the packing slip for certain carrier services.

Shipping label

The shipping label is mandatory for virtual drop-off or virtual carrier services as. If you want to use a shipping label, you can define a packing slip with document elements and triggers.

  1. Document header: the header includes a document title that will create the name of the PDF file.
  2. Document body: the body of the document typically contains a title, the shipment information and a summary of all products. The body can be defined by using one or multiple body elements.
  3. Document style: the document styles allows you to define colors of the different body elements.
  4. Activation triggers: the shipping label should be linked to all virtual carriers services.

Return Shipping Mail

The packing slip and shipping label will be send as an attachment to the Return Shipping Mail. This means that you need to make sure that a Return Shipping mail template has been set up and activated.

Did this answer your question?