Receive and grade to container

Returns are handled at the product level by checking the content of the return.

The inbound process is a four steps process that can be completed in one user interaction:

Receive return

The first step in the process is to receive the return:

  • Scan the RMA number or tracking code to retrieve the return details and to receive the return
  • This action updates the status of a return in Return Bird to processing/received

Receive product

The second step in the process is to receive a product. Step 2 and 3 are repeated for each product that has been returned:

  • Scan product number or select product to receive and grade the first product
  • Click RECEIVE UNEXPECTED PRODUCT if you cannot find the product in the list

  • Accept the auto-created license plate or scan a new license plate from a preprinted label
  • Enter the country of origin (optional)
  • Enter attributes (optional)

Grade Product

The third step in the process is to grade a product. Step 2 and 3 are repeated for each product that has been returned:

  • Answer up to 4 questions (the answer to a question defines if a next question will follow)

  • The system automatically calculates the grade and disposition type
  • Enter attributes (optional)
  • Sort to container
  • Select a container or create a new container

Complete return

The fourth step in the process is to reconcile all returned products against the expected products and to complete the receiving and grading process for the return:

  • See all products (assets) that have been received but not yet graded
  • See all products (assets) that have been graded
  • Scan new product number or select new product
  • Click DONE if all products have been received and graded

  • Check the received and graded products against the expected products
  • Status RECEIVED (expected=received)
  • Status SHORTAGE (received less than expected)
  • Status SURPLUS (received more the expected)
  • Click DONE if the return can be completed

  • Confirm completion of the return
  • This action updates the status of a return in Return Bird to settlement/requested
  • The received products (assets) now live their own life in Return Dock, decoupled from the return on which they have been received

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