General

With the general parameters you can define:

Return reason level
This parameter defines at what level the return reason needs to be registered when creating a return:

  • Product: for each product the return reason needs to be registered
  • Return: the return reason needs to be registered for the return. Each product will have this return reason.
  • None: the return reason does not have to be registered.

You can define the return reason options in the attribute settings.

Service request level
This parameter defines at what level the service request needs to be registered when creating a return:

  • Product: for each product the service request needs to be registered
  • Return: the service request needs to be registered for the return. Each product will have this service request.
  • None: the service request does not have to be registered.

You can define the service request options in the attribute settings.

Add products manually
This parameter defines if customers can type any Model Number when creating a return.

Allow multiple order per return
This parameter defines if the return can contain products under multiple order numbers.

Order reference must be unique
This parameter defines if you can add the same order number under a return multiple times.

Allow multiple products per return
This parameter defines if you can return multiple products in then return.

Show article group selection
This parameter defines if the customer can select the article group before selecting a product.

Allow multiple quantity
This parameter defines if multiple pieces (qty > 1) can be registered for a product.

Prevent changing country in the address step
This parameter defines if customers can select another country then their default country.

Shipment

With the shipment parameters you can define:

Allow return option selection for returns that require approval
This parameter defines if customers can select a carrier service preference for returns that need to be approved by an agent.

Auto select transport option when only 1 is available
This parameter defines if customers can select a carrier service preference for returns that need to be approved by an agent.

Product feed

With the product feed parameters you can define:

Products feed enabled
This parameter defines if customers can select a product from a product list that is maintained in 12Return.

Show product group dropdown
This parameter defines if customers can select a product group before selecting a product from that group.

Continue to overview when product has been added
This parameter defines if customers are navigated to an overview page after they have added a product to the return.

Show product group child (subgroup) dropdown
This parameter defines if customers can select a sub-product group under a product group before selecting a product from that sub-group.

Article display method
This parameter defines how products from the product list are shown to the customer for selection:

  • Search bar: the search bar allows the customer to type the product number.
  • Dropdown menu: the dropdown menu shows a list of products to select one.
  • Grid: the grid shows an overview of products to click one (should only be used for lists up to 25 products).

Show product details before adding it to a return
This parameter is deprecated and will be removed soon.

Show product prices in the advanced portal
This parameter defines if product prices will be showed to the customer.

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