Before you decide to buy 12Return you want to experience it. We offer 2 ways to experience 12Return for your returns process:

  1. Weekly product demo
  2. Demo account

Weekly product demo

Every week we broadcast a 12Return product demo. Join one of these sessions to see 12Return in action and to ask live questions. You can subscribe here.

Demo account

As part of our pre-sales service we can give access to our demo. With this access you can experience 12Return in following ways:

CREATE, SHIP, AND TRACK RETURNS

Returns can be created in 3 ways:

  1. By the customer in a portal without user account
  2. By the customer in a portal with user account
  3. By a support agent in the service module

PORTAL WITHOUT USER ACCOUNT

Create a return as a customer without user account: https://hosted.12return.com/.

The customer does not need to login to the portal. In the portal 2 return policies are available:

RETURNS & EXCHANGE 

  • The customer create a return in the create section and select products from a list that is maintained in 12Return;
  • The return is authorized automatically;
  • The customer can directly ship the return in the ship section and download the return label;
  • The customer will receive an email with the return label.

WARRANTY

  • The customer create a return in the create section and select products from a list that is maintained in 12Return;
  • The return needs to be authorized by an agent manually;
  • The customer will receive a first email to confirm the return request;
  • When the return has been authorized the customer will receive a second email with a link to ship the return in the ship section of the portal;
  • The customer can ship the return in the ship section and download the return label;
  • The customer will receive a third email with the return label;

PORTAL WITH USER ACCOUNT

Create a return as a customer with a user account: https://hosted2.12return.com/

The customer does need to login to the portal. An account can be created in the portal. In the portal 1 return policy is available:

WARRANTY

  • The customer create a return in the create section and select products from a list that is maintained in 12Return;
  • The return needs to be authorized by an agent manually;
  • The customer will receive a first email to confirm the return request;
  • When the return has been authorized the customer will receive a second email with a link to ship the return in the ship section of the portal;
  • The customer can ship the return in the ship section and download the return label;
  • The customer will receive a third email with the return label;
  • The customer can track the status of the return in the track section.

BY A SUPPORT AGENT IN THE SERVICE MODULE

Support agents can create a return for the customer. Once the return has been created, the customer can ship the return with the following process:

  • When the return has been created the customer will receive a first email with a link to ship the return in the ship section of the portal;
  • The customer can ship the return in the ship section and download the return label;
  • The customer will receive a second email with the return label;

AUTHORIZE AND RECEIVE RETURNS

Support agents can authorize and receive returns in the service module. On request we provide you with a personal login to the service module.

Manage returns as an agent: https://slim.12return.com/admin

MORE DOCUMENTATION

With the demo account you can complete all steps of the end-to-end returns process:

  1. Create a return as a customer: check the help center
  2. Administrate returns as a customer support agent: check the help center
  3. Handle returns as an operator: check the help center
  4. See return insights as a manager: check the help center

The demo account does not give you access to the Settings module. We are happy to give a detailed settings tour in a personal demo. You can schedule a personal session here.

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