In the account settings you can define automation rules that automates the key decisions in the returns process.
Automation riles exist in 4 types:
Return Profiling automates decisions to authorize a return. You can define smart rules that automate when returns are accepted and against what conditions. Read more ...
Dynamic Routing automates logistics planning. You can define smart logistics plans that automate where returns are shipped to and how.
Settlement Planning automates the resolution of returns. You can define smart rules that automate how returns are settled with the customer.
Revalue Optimizing automates the disposition of returned products. You can define product grading rules that automate how returned products should be handled to recover the product value.
Each automation rules is explained separately.