The pickup/booking mail is optional and will be automatically send when a pickup booking for the return has been made.

This is the default set up of the pickup/booking mail. The values between {{....}} should not be removed or translated. The system dynamically puts the the right data for the return.


Your return {{ ReturnReference }} will be picked up


Dear {{ CustomerAddressee }},

We have scheduled a pickup booking for your return {{ ReturnReference }}. The courier will collect the shipment on {{ BookingDateTime }}.


Please use confirmation number {{ BookingConfirmationNumber }} when you hand over the shipment to the courier.

In case you have any questions do not hesitate to contact us.

Best regards,
{{ PortalName }}

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