PACK & SHIP
After selecting the carrier and creating the label, the customer can pack & ship the return. This process is guided by the return portal.
Packing
In the packing section, the customer can:
The shipping label will be shown for the chosen carrier. 12Return will automatically determine if a label is needed for the chosen carrier.
The packing list can be maintained and activated in the channel document settings.
The shipping invoice can be maintained and activated in the channel document settings.
Shipping
In the shipping section, the customer can:
See the selected carrier service
Read the shipping instructions that will show the instructions for the chosen carrier. The shipping instructions can be maintained in the carrier settings.
Schedule a pickup appointment with the carrier
Tracking
In the tracking section, the customer can:
See which emails will be sent to the customer.
Copy a tracking link to navigate to the return tracking page later. This link also works if the customer does not have a login for the portal.
Find a contact option (website or email).
Track a return
Once the return has been shipped, it can be tracked in the Track section of the return portal.