The dashboard is the opening screen of the Merchant Dashboard. The top of the dashboard shows the number of returns in each status of the returns process:

 

  1. Authorization: all return requests that need to be approved
  2. Logistics: all returns that have been approved and are being shipped
  3. Processing: all returns that have been received in the returns center and are being processed and dispositioned
  4. Settlement: all returns that have been received and graded and are being completed

Within each process section, the number of returns is being broken down into sub-statuses in the process:

Authorization

  • Authorization/Requested: the return request needs to be authorized by an agent.
  • Authorization/Rejected: the return request has been rejected by an agent.

When the return has been authorized by an agent, the next status will be one of the following logistics statuses:

Logistics

  • Logistics/Approved: the return has been authorized and is ready to be shipped by the customer in the Ship section of the customer portal.
  • Logistics/Submitted: the shipment has been created and the return can be physically shipped by the customer.

Exception for pickup shipments:

  • Logistics/Requested: the shipment has been created and a pickup booking appointment needs to be scheduled by the customer or an agent (depending on the chosen carrier service). Once the pickup has been made the return will move to status Logistics/Submitted.

Failed shipments:

  • Logistics/Failed: creating a shipment with the chosen carrier failed due to a technical issue. The return can be resubmitted by an agent. Once the shipment has been created the return will move to status Logistics/Submitted or Logistics/Requested.

When the return has been received by the returns center, the next status will be:

Processing

  • Processing/Received: the return has been received and needs to be further processed in the returns center.

When the return has been processed by the returns center, the next status will be:

Settlement

  • Settlement/requested: the return has been processed in the returns center and needs to be settled and finished by an agent.
  • Completed: the return has been completed by an agent.
  • Cancelled: the return has been cancelled by an agent.

Archive

  • Returns in status Completed will be archived automatically based on the archive setting for your account.
  • Returns in status Cancelled will be archived automatically based on the archive setting for your account.
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