The dashboard is the opening screen of the Service module. The dashboard is divided into two sections:
Top of the dashboard
Shows the number of returns in each status of the returns process:
The bottom part of the dashboard
Shows the work for today:
Urgent action needed
Shipment failed: Your customer cannot ship the return because an error has occurred. Your urgent action is needed to resolve the shipping issue.
Normal action needed
Requests for authorization: Your customer is waiting for approval to ship the return. When you have authorized the return, your customer can ship it.
Authorization rejected: You have rejected a return and your customer has been informed about it. Keep your dashboard clean by archiving the return.
Booking needed: Your customer is waiting for a confirmation when the return will be collected. You might need to make a pickup booking with the carrier.
Returns for settlement: Your customer is waiting for the requested service. The return has been received and processed in the warehouse and can be settled and completed.
Approved for shipment: Your customer can ship the return. You can mail a shipping reminder if the return is not shipped yet.
Shipments in transit: The return is on its way to the warehouse with the selected carrier. Just wait for it to arrive or track the shipment if arrival takes too long.
Returns awaiting arrival: The return is on its way to the warehouse with an external shipping solution. Just wait for it to arrive.
Returns received: The return has been received in the warehouse and will be processed soon.