Customers can log in to the Self-Service module with an end-user account. 

End-user accounts are supported in 2 ways:

  1. Consumer account: a customer has a stand-alone end-user account to log in to the self-service module.

  2. Business account: a customer has an end-user account that is part of a company account.


Accounts are activated under user access in settings/portal settings:

  1. B2C login enabled (consumer accounts)

  2. B2B login enabled (business accounts)

Create end-user account

When a customer creates an account following happens:

  1. The customer will receive an account created email from 12Return

  2. The customer can add and modify personal detail in the My Account

  3. The customer can use the password recovery option in the Self-Service module

The customer can add and modify the following personal data in My Account:

  1. Name

  2. Email

  3. Password

  4. Address


After log in to the portal, a return can be created. Read more ...

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