Customers can log in to the Self-Service module from an external host system with Single Sign-On (SSO).

Single Sign-On is supported in 2 ways:

  1. Consumer account: customers can log in from the host system without having an end-user account in 12Return yet. The end-user account is created at login.

  2. Business account: customers can log in from the host system with an existing end-user account in 12Return. The end-user account needs to be available in 12Return under the company account (organization).


Accounts are activated under user access in settings/portal settings:

  1. B2C login enabled (consumer accounts)

  2. B2B login enabled (business accounts)

Single Sign-On for these accounts is activated under Single sign-on in settings/portal settings.

Single Sing-On for consumer accounts

When a customer enters the Self-Service module from the host system through SSO an account is created in 12Return for the email address from the host system:

  1. The customer will NOT receive an account created email from 12Return

  2. The customer can add and modify personal detail in the My Account

  3. The customer can use the password recovery option in the Self-Service module

The customer can add and modify the following personal data in My Account:

  1. Name

  2. Email

  3. Password

  4. Address

To protect customers to change their email in 12Return without a change in the host system, changing email can be blocked with the Allow updating email address parameter under user access in settings/portal settings. For SSO it is recommended to set this parameter to N.


The technical aspects of SSO are described on this page.


After log in to the portal, a return can be created. Read more ...

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