Customers with a user account can track the status of their returns.

Tracking link

After shipping a return the customer can copy a tracking link and save it to their desktop. Clicking the tracking link will open the tracking page for the return. Here the customer sees all details for the return:

  • Status

  • Returned products

  • Shipping documents

  • Email communication history


Tracking the status happens at 2 levels:

  • The status of the return in the end-to-end returns process that is managed with 12Return

  • The status of the shipment at the chosen carrier

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