You can add content to the Return Portal to enrich the customer communication interface. 

The content can be edited in the channel settings under content.

The return portal has several content types:

  • Home pages: this content appears at the top of a page, just under the header.

  • Terms: this content appears at the end of the Create process. You can add your terms and conditions. The customer needs to accept these to proceed.

  • Shipping wizard: this content appears at the top, just under the header, of the various steps of the Ship process.

  • Shipping wizard documents: this content appears on the page where the customer can download the various shipping documents. Default content will appear if you don't set up your own content.

  • Shipping wizard communication: this content appears on the page where the customer can see the various communication options. Default content will appear if you don't set up your own content.

  • Authorization: this content appears on the page where the customer can see that the return has been rejected. This content is only applicable when you use Return Profiling Automation Rules.

  • Error pages: this content appears on the various error pages where the customer can see that an error has occurred while creating or shipping a return. Default content will appear if you don't set up your own content.

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