Roles define the access to the Return Bird merchant dashboard.
Roles are defined at the following levels:
Data access: set access to returns, users, and settlement memos
Module access: set access to the different modules:
Support desk
Service (Support desk classic)
OPS control
Insights (classic)
Settings
Feature access: set access to specific features:
Support desk: create return, authorize return, settle return, support desk insights
OPS control: resolve shipping issue, book pickup, ops control insights
Create return by agent (Support desk classic)
Channel access: set access to returns from specific channels (portals)
Return types: set access to returns from specific return policies
Return origin regions: set access to returns from specific regions/countries
Return destinations: set access to returns to specific destinations
Return carriers: set access to returns from specific carriers