Receiving a return is supported in two ways as defined in the settings of a Return Policy:

  • Light Processing: Receive a return is supported in the Support Desk.
  • Advanced Processing: Receive a return is supported in Return Dock.

Receive a return in the Support Desk

The receive button is visible if the return is in the appropriate status:

Service_returns_receive.png

Receive a return in Return Dock

See the Return Dock chapter.

After the receive step the status of the returns can reach the following status:

  1. From Logistics/Requested to Processing/Received: the return has been received and is ready for check-in.
  2. From Logistics/Submitted to Processing/Received: the return has been received and is ready for check-in.
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