Check-in a return is supported as defined in the settings of a Return Policy:

  • Light Processing: Receive a return is supported in the service module of the Merchant Dashboard.

Check-in a return in the Support Desk

After the check-in step the status of the returns can reach the following status:

  1. From Logistics/Requested to Settlement/Requested: the return has been checked in and is ready for administrative settlement with the customer.

  2. From Logistics/Submitted to Settlement/Requested: the return has been checked in and is ready for administrative settlement with the customer.

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