Communication provides all communication about the return.
The summary window contains the last messages that have been sent.
Send a new message
The send a new message window allows you to create and send an internal message:
Internal message: Visible for agents in the service and operations module
Messages & Notification
The messages & communication window contains all communication that exists of 3 types:
Messages: You can create internal messages
Email: Emails are sent automatically when the status of the return has changed.
Workflow action: Workflow actions are automated status updates.