Documents are sent to the customer as an attachment to the Return Shipping Mail and shown in the ship section of the return portal.

Documents exist in 3 types:

  • Packing Slip: the packing slip contains information about the content of a return shipment.

  • Shipping Invoice: the shipping invoice contains information about the content and the value of a return shipment.

  • Shipping label: the shipping label is needed if you use a virtual drop-off or virtual carrier service.

Packing slip

The Packing Slip is not mandatory. If you want to use a packing slip, you can define a packing slip with document elements and triggers.

  1. Document header: the header includes a document title that will create the name of the PDF file.

  2. Document body: the body of the document typically contains a title, the shipment information, and a summary of all products (Returnable Product table). The body can be defined by using one or multiple body elements.

  3. Document style: the document style allows you to define the colors of the different body elements.

  4. Activation triggers: a packing list is typically used for all returns and should therefore be linked to all carrier services. However, you can exclude the packing slip for certain carrier services.

Shipping invoice

The Packing Slip is not mandatory. If you want to use a packing slip, you can define a packing slip with document elements and triggers.

  1. Document header: the header includes a document title that will create the name of the PDF file.

  2. Document body: the body of the document typically contains a title, the shipment information, and a summary of all products (Returnable Product table). The body can be defined by using one or multiple body elements.

  3. In the Returnable Product table, it can be defined if the Country of Origin, Customs Clearance Code, and Price should be displayed.

  4. Document style: the document style allows you to define the colors of the different body elements.

  5. Activation triggers: a shipping invoice is typically used for cross-border (international) returns and should therefore be linked to relevant carrier services only. However, you can exclude the packing slip for certain carrier services.

Shipping label

The shipping label is mandatory for virtual drop-off or virtual carrier services as. If you want to use a shipping label, you can define a packing slip with document elements and triggers.

  1. Document header: the header includes a document title that will create the name of the PDF file.

  2. Document body: the body of the document typically contains a title, the shipment information, and a summary of all products. The body can be defined by using one or multiple body elements.

  3. Document style: the document style allows you to define the colors of the different body elements.

  4. Activation triggers: the shipping label should be linked to all virtual carrier services.

Return Shipping Mail

The packing slip and shipping label will be sent as an attachment to the Return Shipping Mail. This means that you need to make sure that a Return Shipping mail template has been set up and activated.

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