Under the account, you can define the channels from where you accept returns. Channels are communication interfaces with your customer. You can define one or multiple portals as a communication interface.
Portals exist in 2 types:
Hosted portal: this is a portal where customers can create, ship, and track a return with or without an account. This portal can be used for returns from end-users (consumers) and businesses.
Remote Procedure Call (API): this is a set of APIs that you can use to connect your CRM or Order Management system to 12Return. Customers will create a return in your system.
Most of the setup items are at the portal level to provide you with maximum flexibility. By default, you have one customer portal set up for your account. Optionally you can set up multiple portals if you want to separate returns from different channels. Activating additional portals needs to be done by a 12Return administrator. Once that has been done, you can further set up these portals.