Receive and grade
Returns are handled at the product level by checking the return's content.
Receive and grade is a 4 steps process that can be completed in one user interaction. The process is available in 2 ways:
With inventory management (containers and assets)
Without inventory management
Receive return
The first step in the process is to receive the return:
Scan the RMA number or tracking code to retrieve the return details and receive the return
This action updates the status of a return in Return Bird to processing/received
Receive product
The second step in the process is to receive a product. Steps 2 and 3 are repeated for each product that has been returned:
Scan product number or select product to receive and grade the first product
Click Receive Unexpected Product if you cannot find the product in the list.
Accept the auto-created license plate or scan a new license plate from a preprinted label.
Enter the country of origin (optional)
Enter attributes (optional)
Unexpected returns
Unexpected returns can also be received and graded. These returns are not recorded in Return Bird.
Grade Product
The third step in the process is to grade a product. Steps 2 and 3 are repeated for each product that has been returned:
Answer the questions from the selected grading set (the answer to a question defines if the next question will follow)
The system automatically calculates the grade and disposition type.
Enter attributes (optional)
Take pictures (optional)
Sort to container
Select a container or create a new container
Inventory
When inventory management has been activated, Return Dock applies the following logic for the storage of received and graded assets:
Assets that have been received and graded with a B, C, or D grade, will be stored in the Available-for-Disposition (AFD) inventory;
Assets that have been received and graded with an A grade will be stored in the Available-for-Sales (AFS) inventory;
Complete return
The fourth step in the process is to reconcile all returned products against the expected products and to complete the receiving and grading process for the return:
See all products (assets) received but not yet graded.
See all products (assets) that have been graded.
Scan new product number or select a new product
Click Done when all products have been received and graded.
Check the received and graded products against the expected products.
Status Received (expected=received)
Status Shortage (received less than expected)
Status Surplus (received more the expected)
Click Done when the return can be completed.
Confirm completion of the return
This action updates the status of a return in Return Bird to settlement/requested.
The received products (assets) now live their own life in Return Dock, decoupled from the return they are received
