Customer returns can create a return in 4 ways:
Hosted portal: Customers can create, ship, and track a return in a hosted portal. This portal is optimized for desktop, tablet, and mobile. The portal can be used with or without a user account. Read more ...
Return Link: Customers can create a return in the hosted portal by following a specific link. You can create this link in your system. Read more ...
Create Return API: Customers can create a return in your system connected to the 12Return API. Read more ...
Support Desk: Support agents can create for the customer in the Support Desk module of the Merchant Dashboard. Read more ...