ACCESS
Access to the hosted portal is supported in multiple ways:
No login: Customers can access the portal without a user account.
No login with return link: Customers can access the portal with a predefined return link.
User Account: Customers can log in to the portal with a regular user account.
Organization user account: Customers can log in to the portal with an organization user account.
Return Link
If you don't want to publicly expose the link to the return portal, you can use a specific return link format to send to your customer. This way you can expose the return link while communicating with your customer. For example when you use a support system like Zendesk or Intercom.
User account
Users can log in to the hosted portal in 2 ways:
Login with an end-user account
Login with Single-Sign-On
RETURNS
The hosted portal exists of 3 sections:
Create a return
Ship a return
Track a return