The return requested mail is optional for return policies with authorization active. The mail will be automatically sent when the return has been created and a manual authorization is needed. The mail will inform customers that the return request will be reviewed.

This is the default set up of the return request mail. The values between {{....}} should not be removed or translated. The system dynamically puts the right data for the return.


Your return request {{ ReturnReference }} will be reviewed


Dear {{ CustomerAddressee }},

We want to inform you that we have received your return request {{ ReturnReference }}.


When the return has been authorized you will receive an email to prepare for shipment in the customer portal.

In case you have any questions do not hesitate to contact us.

Best regards,
{{ PortalName }}

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