The shipment pickup mail is optional and will be automatically sent when a pickup booking for the return has been made.

This is the default set up of the shipment pickup mail. The values between {{....}} should not be removed or translated. The system dynamically puts the right data for the return.


Pickup confirmation for return {{ ReturnReference }}


Dear {{ CustomerAddressee }},

We have scheduled a pickup booking for your return {{ ReturnReference }}. The courier will collect the shipment on {{ BookingDateTime }}.


Please use confirmation number {{ BookingConfirmationNumber }} when you hand over the shipment to the courier.In case you have any questions do not hesitate to contact us.

Best regards,

{{ PortalName }}

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