When you use Advanced Processing, you can connect to external services from selected partners.

Marketplace

Under Operations, you can find a curated marketplace with service partners who offer returns management services. Once you have connected with a service partner you can create a destination from an approved location, This destination can be included in a route to ship returns to the service partner.

2nd tier routes

You can authorize the selected service partner where to ship returns on your behalf. You can define approved 2nd tier destinations such as:

Your own warehouse. Two options exist:

  • Your own warehouse that does not use Return Dock and has been set up as a Tier 2 destination;

  • Your own warehouse that does use Return Dock and has been set up from an approved Tier 2 Return Dock location.

An external partner. Two options exist:

  • An external partner that does not use Return Dock and that has been set up as a Tier 2 destination;

  • A service partner from the marketplace that does use Return Dock and that has been set up as an approved Tier 2 Return Dock location.

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