Customers can schedule a collection by UPS at the ups.com website.
Schedule a collection:
Go to ups.com
Select the location from where you return
Open the shipping menu
Select schedule a collection
Instructions for the customer:
Below is a typical instruction that you can include in the Deliver to UPS instructions.
Schedule a pickup via the UPS website. Here’s how:
When prompted, add your UPS tracking code into the relevant field.
Next, add your address details and check the Residential Address box. UPS Account Number can be left blank.
On the next page, list the package weight as 2kg. In the column marked UPS EU International Services, select UPS Standard.
Choose your preferred pickup date and time and complete your UPS pickup request.