Customers can schedule a collection by UPS at the ups.com website.

Schedule a collection:

  • Go to ups.com
  • Select the location from where you return
  • Open the shipping menu
  • Select schedule a collection

Instructions for the customer:

Below is a typical instruction that you can include in the Deliver to UPS instructions.

Schedule a pickup via the UPS website. Here’s how:

  • When prompted, add your UPS tracking code into the relevant field.
  • Next, add your address details and check the Residential Address box. UPS Account Number can be left blank.
  • On the next page, list the package weight as 2kg. In the column marked UPS EU International Services, select UPS Standard.
  • Choose your preferred pickup date and time and complete your UPS pickup request.
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