Integration type:

Native Zendesk app.

Purpose:

Manage returns in Zendesk Support. With the new app, support agents have a 360 customer view in Zendesk with all relevant data of the return.

Features

Create return link

You can create a return link to the Returnbird portal and send it to the customer in the ticket. Customers can create a return with reference to the Zendesk ticket id.

Return details

You can see the details of the return and navigate to the return in the Returnbird merchant dashboard.

All returns

You can see an overview of all returns for the customer and navigate to the return in the Returnbird merchant dashboard.

Settings

Setup 12Return

Create API credentials in your Returnbird account. Learn more ...

Setup Zendesk:

Install the app in your Zendesk Support account and add the API credentials.

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