To investigate a customer request, it's essential to employ robust search capabilities coupled with a comprehensive analysis of the relevant information pertaining to the desired return.

At the Support Desk header, a search function streamlines return inquiries. You can effortlessly locate a return using various identifiers such as return reference, tracking number, or even customer name.

Found returns are showcased in a concise list format, offering key details for swift evaluation. For deeper insights, you have the option to select a return and delve into its comprehensive information.

Upon initial viewing, essential details are neatly categorized for easy reference:

To access additional information within specific categories, simply utilize the corresponding buttons to expand the dataset as needed.

To gain a comprehensive overview of the financial data collected throughout the return process, utilize the "Show more" button within the "Financial Details" section. This will reveal every calculated and collected value at each stage of the return journey, providing a thorough understanding of the financial aspects involved.

This comprehensive overview furnishes an array of product-related data, such as descriptions, selected return reasons, or weight. Additionally, it includes information about linked assets, which are generated when processing a return in the warehouse.

Furthermore, you can trace the numbers associated with a specific product throughout the entire process, including any deviations encountered.