Work orders are used to manage the external disposition of assets by vendors. External disposition (or Return-to-Vendor) is typically used for the repair of products under warranty.
Work orders support a two-ways logistics process:
to ship assets to an external vendor
to receive repaired assets back from the vendor
Managing the process exist of:
Create a work order (in the Storage section)
Ship work order (in the Outbound section)
Update work order (in the Storage section)
Receive work order (in the Inbound section)
Create work order
Work orders can be created to ship one or multiple containers to a vendor for external disposition. To add a container to a work order, the container should be set to "closed".
When a work order has been created, it has the status "created".
Ship work order
A work order can be shipped to the selected vendor.
Update work order
When the vendor has confirmed the completion of the work order, it can be updated. For each asset on the work order, the following fields need to be updated:
Resolution
Repaired: the product is repaired and shipped back
Replaced: a replacement product is shipped back
Rejected: the product is rejected and not shipped back
Reimbursed: the product is not shipped back but financially reimbursed
Revalued grade
Repaired: the revalued grade needs to be selected
Replaced: the revalued grade is automatically set to grade A
Furthermore, the external shipment reference for the vendor shipment can be added. This shipment reference can be used to receive the work order.
The status of the repaired and replaced assets is "Expected". The status of the rejected and reimbursed assets is "Archived".
When a work order has been marked as expected, it has the status "expected".
Receive work order
When the work order has been set to expected, it can be received.