12Return supports 2 ways to create a return by your customer:

  1. In a Customer RMA portal hosted by 12Return
  2. In your CRM or Order Management system that is connected to the 12Return API

In both ways we support integration with your CRM or Order Management system.

Customer RMA portal hosted by 12Return

Customers can create a return in a Customer RMA Portal that is hosted by 12Return. You have all flexibility to control the look and feel of your brand identity. You can set up all return policies in a single and multi-language communication interface.

When your customer creates an RMA, 12Return needs certain data such as product and customer information.

This information can be entered in 12Return in 3 ways:

  1. Entirely manual
  2. With master data in 12Return (such as products and user accounts)
  3. Retrieved from your system when the customer creates a return

For the 3rd option we support integration with Connectors which are described at our developer portal.

CRM or Order Management system connected to the 12Return API

Customers can also create a return in your CRM or Order Management system that is connected to the 12Return API. You stay in full control of the design and experience of the customer return journey.

For this option we support integration with a Remote Procedure Call which is described at our developer portal.

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