Routes are a combination of a region, a carrier, a destination, and a return type that together determine the routing of a return in your reverse supply chain.
Setup
The setup of a route follows a logic:
Each route contains 1 region
Each route contains 1 destination
Each route can be allocated to 1 or multiple return types
Each route contains 1 or multiple carriers
Costs
For each carrier, the following costs can be added:
Customer costs: these are the shipping costs that will be paid by the customer. The customer costs will be deducted from the calculated settlement value. The customer will be informed about the shipping costs when selecting a carrier in the portal. The customer costs can be empty (zero).
Label costs: these are the shipping costs that will be paid by the customer. The customer will have to pay these costs via the payment gateway in the portal. The customer will be informed about the shipping costs when selecting a carrier in the portal. The customer costs can be empty (zero).
Shipment value: the average value of a shipment. This value is sent to the carrier when creating a label. The value can be empty (zero).
Insurance value: the average value of a shipment. This value is sent to the carrier when creating a label. The value can be empty (zero).
Order of carriers
If you have assigned more than one carrier to a route, you can determine the order of the carriers. This order will be reflected in the portal once the end customer selects a carrier.
To set the order, first add all the necessary carriers to the route. Then, you can use drag and drop to arrange the carriers in the desired sequence.
Multiple routes
You can set up an unlimited number of routes but you need to be aware of route conflicts. 12Return mitigates route conflicts by applying route sorting. You can change the sorting by drag and drop. You can also de-active and re-activate a route.