Routes are a combination of a region, a carrier, a destination, and a return type that together determine the routing of a return in your reverse supply chain.

Setup

The setup of a route follows a logic:

  • Each route contains 1 region

  • Each route contains 1 destination

  • Each route can be allocated to 1 or multiple return types

  • Each route contains 1 or multiple carriers

Costs

For each carrier, the following costs can be added:

  • Customer costs: these are the shipping costs that will be shared with the customer. The customer will be informed about the shipping costs when selecting a carrier in the portal. The value can be empty (zero).

  • Shipment value: the average value of a shipment. This value is sent to the carrier when creating a label. The value can be empty (zero).

  • Insurance value: the average value of a shipment. This value is sent to the carrier when creating a label. The value can be empty (zero).

Multiple routes

You can set up an unlimited number of routes but you need to be aware of route conflicts. 12Return mitigates route conflicts by applying route sorting. You can change the sorting by drag and drop. You can also de-active and re-activate a route.

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