Routes are a combination of a region, a carrier, a destination, and a return type that together determine the routing of a return in your reverse supply chain.

The setup of a route follows a logic:

  • Each route contains 1 region
  • Each route contains 1 destination
  • Each route can be allocated to 1 or multiple return types
  • Each route contains 1 or multiple carriers

You can set up an unlimited number of routes but you need to be aware of route conflicts. 12Return mitigates route conflicts by applying route sorting. You can change the sorting by drag and drop. You can also de-active and re-activate a route.

Did this answer your question?