12Return supports 2 ways to create a return by your customer:

  • In a return portal hosted by 12Return
  • In your CRM or Order Management system that is connected to the 12Return API

In both ways, we support integration with your CRM or Order Management system.

Return portal hosted by 12Return

Customers can create a return in a Return Portal that is hosted by 12Return. When your customer creates a return, 12Return needs certain data such as product and customer information.

This information can be entered in 12Return in 3 ways:

  • Entirely manual
  • With master data in 12Return (such as products and user accounts)
  • Retrieved from your system when the customer creates a return

For the 3rd option, we support integration with Connectors which are described in our developer portal.

CRM or Order Management system connected to the 12Return API

Customers can also create a return in your CRM or Order Management system that is connected to the 12Return API. You stay in full control of the design and experience of the customer return journey.

For this option, we support integration with a Remote Procedure Call which is described in our developer portal.

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