Integration type
Order Connector
Purpose
Retrieve the details of an order from Shopify to create a return in the returns portal
Setup Shopify
You need to create a "private app" in Shopify with "read_orders" access.
Setup Shipcloud Return
For each return policy, you can activate the integration. This will be done by our support team.
Please provide the following API credentials to our support team:
Webshop URL
API KEY
Admin API access token (Please be aware that you need to copy the token directly during its generation. Otherwise, you won't be able to view it again.)
Additional information
Test data
Please also provide us with a test order (order number and email or postal code) to test the connection.
Instructions for Using # as a Prefix for Order ID and Entry Points
When using the # prefix for your Order ID in combination with generated entry points, follow these steps to ensure proper encoding within your email templates:
You need to encode the specific URL in your email template.
Use the appropriate Shopify Liquid filter, such as
url_encode, to achieve this.
Please also consider the additional notes below.
Ensure there are no spaces between the
#and the Order ID.Consistently apply this method across all relevant email templates to maintain uniformity and prevent errors.