Integration type:

Order Connector


Retrieve the details of an order from Shopify to create a return in the returns portal

Setup Shopify:

You need to create a "private app" in Shopify with "read_orders" access.

Setup 12Return:

For each return policy, you can activate the integration. This will be done by our support team.

Please provide the following API credentials to our support team:

  • Webshop URL


  • API Password / API shared secret

Additional information

Please also provide us with a test order (order number and email) to test the connection.

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