While creating or shipping a return in the customer portal, your customer might want to communicate with you.

Communication options

The following communication options can be added to the portal:

  • Contact button with an email address
  • Contact button with a website URL
  • Chat widget from your existing CRM system (e.g. Zendesk / Intercom)

Position in the portal

The communication options are shown in the footer of the portal.

Activating the communication option

The preferred communication option can be activated in the Channel Settings:

Did this answer your question?