While creating or shipping a return in the customer portal, your customer might want to communicate with you.
The following communication options can be added to the portal:
Contact button with an email address
Contact button with a website URL
Chat widget from your existing CRM system (e.g. Zendesk / Intercom)
Position in the portal
The communication options are shown in the footer of the portal.
Activating the communication option
The preferred communication option can be activated in the Channel Settings: