In the following modules of the Support Desk, a customer 360 view is available:
Detailed view of a return
Create return
Authorize return
Settle return
Furthermore the agent can use the customer 360 view in the modules of the Ops control below:
Resolving this shipping issue
Book a pickup
In the Customer 360 view, widgets are available to provide additional information about the customer.
Return summary
In the summary, the agent can view all returns associated with a customer along with their respective statuses.
Furthermore, if activated, the determined customer profile is also displayed.
Notes
You have the option to include internal notes for each return, allowing you to record vital information for future processing.
Emails
Gain an overview of sent emails. Access each displayed email to view its content.
