Introduction:
Integrating payment options into the return process can greatly enhance convenience for merchants and end customers. Whether it's facilitating payment for return labels or providing immediate refunds, our platform offers seamless integration with payment providers that cater to these specific use cases.
Streamlined Return Label Payments: Simplify the return label payment process for end customers by enabling them to pay directly through our platform. By integrating a payment provider, including several methods for financial processing, customers can effortlessly complete their payments and especially the return process.
Instant Refunds: Empower merchants to offer immediate refund processing as an option to customers. By partnering with payment providers that support instant refunds, we enable a hassle-free experience where customers no longer need to wait for manual refund processing. Instant refunds can expedite the return process.
Use a new payment provider
Currently we offer two payment providers.
Reveni Ltd: Our partner company provides an instant refund method. You can easily integrate this service using our self-service wizards.
Mollie: We have integrated Mollie, a pioneer in the finance industry. To use Mollie as your payment provider, please contact us, and we will handle the necessary configuration.
If you would like to integrate a different payment provider, simply click the button 'Create new provider' to initiate the integration process.
Use Reveni for instant refunds
To provide you with immediate refunds, we have partnered with Reveni Ltd. Their product integration allows for seamless and efficient refund processing. Please note that a separate contract with Reveni Ltd is required to enable this feature.
Create a new connection
To begin the configuration process, please select the Reveni tile. This will open the initial configuration screen for Reveni integration.
To complete the general settings for Reveni integration, please provide the following information:
Name: Enter a name for linking to a service request option (see next chapter).
Store ID and API Key: Reveni will provide you with the necessary Store ID and API Key.
Next, select the mode you wish to use for this integration. You have the following options:
Sandbox Mode: This mode is ideal for testing purposes. To enable it, simply check the box that says "Use Reveni in sandbox mode."
Production Mode: If you leave the checkbox unchecked, you will be using the production environment. Please note that financial processes will be triggered in this mode based on your Reveni setup.
To ensure the validity of each new connection, please click the "Save Reveni connection" button. Only connections associated with a genuine, existing Reveni account will be successfully stored.
Once the connection is saved, it must be activated by selecting the desired return policies. This will make the connection available for linking to a service request option (see next chapter). To activate the configuration, please access the "Activation" menu item.
Link an existing connection to a service request
The first step is complete. You have successfully established a new connection to an existing Reveni account. Now, to make this feature available for your customers during the return process, you need to link this connection to a service request.
To proceed, you have two options:
Create a New Service Request: If you don't have an existing entry, you can create a new service request specifically for this purpose. Select the settlement type as "Refund" and choose the special refund option that you have configured.
Use an Existing Entry: If you already have an entry that is suitable for this purpose, select it and proceed to link the Reveni connection to it. Again, make sure to select the settlement type as "Refund" and choose the appropriate special refund option.
Your customers can now utilise the service request option to activate the instant refund feature powered by Reveni. For more detailed information on how to handle a refund, please visit the following page (Link to page "Handle a refund").
Please note that we have moved the settings for settlement automation from the parameters of a return policy to the attribute settings of a specific service request.
Use Mollie as a payment gateway for labels
In certain scenarios, there may be instances where the end customer needs to bear the transportation costs for returning a package, and you are unable or unwilling to reduce the settlement amount accordingly. To accommodate such cases, we offer integration with the payment provider Mollie.
To utilise Mollie's functionality, please get in touch with our support team. They will assist you in activating this feature and provide further guidance on the integration process.
It's important to note that enabling this feature requires a separate contract with Mollie B.V.
Manage your payment providers
On the overview page, you will find a comprehensive list of all the configured payment providers. This list provides you with essential information about each provider, and you have the option to update or delete any instance of a payment provider as needed.
When deleting a configured payment provider, please keep in mind that the instance should not be linked to any existing service request options. To proceed with the deletion, you will need to delete either the service request itself or remove the link to the payment provider instance.
