At the attribute settings you can define the options for 2 system attributes:

  1. Return reason

  2. Service request

Return reason

You can define the return reason options that customers can select when they create a return.

When you have defined the return reason options, you can activate the return reason attribute in the parameters section.

Service request

You can define the service request options that customers can select when they create a return.

When you have defined the service request options, you can activate the return reason attribute in the parameters section.

Settlement automation

You can link the service request option to a settlement type (as defined in account master data settings) to use the service request option for settlement automation. In this case, the service request option should be activated on the return level.

Did this answer your question?