At the attribute settings you can define the options for three kinds of system attributes:

You can define the return reason options that customers can select when they create a return.

When you have defined the return reason options, you can activate the return reason attribute in the parameters section.

You can define standard settings and settings regarding settlement automation to manage a service request.

You can define the service request options that customers can select when they create a return.

When you have defined the service request options, you can activate the return reason attribute in the parameters section.

You can link the service request option to a settlement type (as defined in account master data settings) to use the service request option for settlement automation. In this case, the service request option should be activated on the return level.

When active, a settlement memo is created for a return. The settlement memo is used to give customers a settlement for the following types as defined in the account master data:

You can allow customers to select their preferred settlement by using service request attribute settings at the return type.

Settlement automation is defined by the following parameters:

Auto-create settlement memo: when active a settlement memo is created automatically.

Return status for auto-creation: define the trigger when the memo should be created:

Refund order shipping costs: define if the original shipping costs of the order should be reimbursed:

Update settlement memo for product deviation status: define if deviations, as registered by the receiving process in Return Dock, should be included in the calculation of the settlement amount:

Settlement proposals provide you with the flexibility to offer various reimbursement methods to your customers, covering your processing costs per return.

A settlement proposal is comprised of a service request and a designated route. Each combination allows you to specify the associated costs, which will be transparently presented to your customers throughout the return process. These costs are factored into the calculation of the final settlement amount, ensuring transparency and accuracy in every transaction.

By utilizing settlement proposals, you can tailor reimbursement options to meet both your operational needs and the preferences of your customers, enhancing overall satisfaction and efficiency.

Settlement proposals can be accessed through the attribute settings of your return policy. Simply navigate to the menu “Settlement proposal” of the attribute settings of your desired return policy, where you'll find the option to create a new settlement proposal using the "Create settlement proposal" button.

To create a settlement proposal, begin by assigning a desired label, which will be displayed to your customers. Next, select the appropriate service request and activate the proposal. Once you've pressed the "Save" button, a new menu item titled "Routes" will appear.

In the Routes section, you can specify the costs associated with the linked service request for each configured route. It's essential to enter the costs for each activated currency to ensure accurate calculations. Once you've completed setting up the costs for each route, save your configuration.

Please note that all configured routes, including those not directly connected to the corresponding return policy, are displayed. To differentiate, routes connected to the corresponding return policy will have "policy on route" added to their names.

In a table-based overview, you can conveniently access all configured settlement proposals. Key information such as the name, linked service request, and creation date is prominently displayed for easy reference. Each proposal is equipped with options for updating, deactivating, reactivating, or deleting.

If you choose to delete a settlement proposal, rest assured that the offered and selected proposal for a specific return will be retained as essential information for your customer support agents. This ensures continuity and clarity in customer interactions.

To enable the comprehensive feature for your customers, utilize the process settings within the return policy. By accessing the process settings, you can activate the entire functionality, ensuring seamless integration and accessibility for your customers.