RETURNS APPROVED FOR SHIPPING
If the return will be authorized manually, the customer will receive a confirmation message. Once the return has been authorized the customer will receive a Return Authorization Mail. This mail includes a link that will navigate the customer to the ship section in the portal. Returns that are ready for shipment are visible in the ship section.
CREATE A SHIPMENT
In the ship section of the portal a shipment can be created in 2 steps:
6. Select shipping option
The customer is asked to enter the ship-from address and to select a preferred shipping option from a list of available options as configured for the return policy and the country.
A postal code check is performed to validate that the postal code complies with international formatting standards.
7. Download label
Once the last step is completed, the customer will receive a shipment label for download and print. The return shipping label is also sent with the Return Shipping Mail.
TRACK A RETURN
When the return has been shipped, the return can be tracked in the track section of the portal. Read more ...