RETURNS APPROVED FOR SHIPPING

If the return will be authorized manually, the customer will receive a confirmation message. Once the return has been authorized the customer will receive a Return Authorization Mail. This mail includes a link that will navigate the customer to the ship section in the portal. Returns that are ready for shipment are visible in the ship section.

CREATE A SHIPMENT

In the ship section of the portal a shipment can be created in 2 steps:

6. Select shipping option

The customer is asked to enter the ship-from address and to select a preferred shipping option from a list of available options as configured for the return policy and the country.

A postal code check is performed to validate that the postal code complies with international formatting standards.

7. Download label

Once the last step is completed, the customer will receive a shipment label for download and print. The return shipping label is also sent with the Return Shipping Mail.

TRACK A RETURN

When the return has been shipped, the return can be tracked in the track section of the portal. Read more ...

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