You can define the general settings of a return policy.

Return type name

You can change the name of the return types that are available in the customer portal. The name of the return type is how your customer will see the available options.

You can edit the return type name. You can switch languages by clicking on the language menu.

Sequence in portal
You can define the sequence of how multiple return types are shown in the customer portal. Define the sequence by adding a number like "1" or "2".

Activation and workflow

For each return policy you can define the following settings:

  • Return type active: this parameter defines if the return policy is available for the customer and for an agent to create a return.
  • Return type visible for the customer: this parameter defines if the return policy is available for the customer to create a return. If you only want to make the return policy available to agents, this parameter should not be selected.
  • Authorization active: this parameter defines if a return needs to be authorized by an agent manually. If you want a return to be authorized automatically, this parameter should not be selected.
  • Logistics active: this parameter defines if a return is shipped via 12Return. If you want to create a return for receiving in Return Dock only, this parameter should not be selected.
  • Processing active: this parameter defines if a return will be processed in Return Bird or Return Dock. If you want to execute returns management operations in another system, this parameter should not be selected. If you set processing to active you also need to select the type Light Processing or Advanced Processing).
  • Settlement active: this parameter defines if a return needs to be completed manually in the Support Desk. If you want a return to be completed automatically by the previous process (Logistics or Processing), this parameter should not be selected.

Return policy description for return type

You can describe the return policy content as it will be shown to the customer.

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