With the Order connectors integrations the system can retrieve orders from an external source (order or shipping system) to allow the customer to create a return from this order.

Once configured, the end-user will only need to provide an order number and a second identifier (for example e-mail address or postal code), and the system will retrieve the order including all product information and the customer data.

To create a new Oder connector first choose an Order connector integration form the marketplace.

Depending on the type of integration and the target system a number of configurations need to be provided.

For each type a Name, Description and Secondary authentication field is required.

In the overview all current configured Order connectors are shown.

To update an existing Order Connector you can press any where in the white box of the order connector.

The same configuration fields as in the creation step are available.

To delete an Order connector, you first need to deactivate the Order connector for all return policies (see Activate for more information).

Once an Oder connector has been setup it can be activated for a return policy. By enabling the Order connector the default form is replaced with the Order connector form.

You can activate one Order connector to multiple return policies, a return policy can only be connected to one Order connector.

In case there is a need to filter out certain products from the return process, it is possible to create filters on the Order connector.

Filtering is possible on the following attributes:

The filter itself is a very simple but effective filter, it matches the provided string with the data in the chosen attribute field. Wild cards are supported EITHER at beginning or the end of the string.

For example product with the SKU 'product-10001', the following filters will filter this product out:

'product*'

'product-10001'

'*uct-10001'

In some cases the full order number is not provided to the customer. For example the customer will receive order number '123456' on the invoice, while the real order number is 'ON-123456'.

For this scenario we have added the ability to define a prefix or a suffix for the order number. When a prefix and/or suffix is defined the entered order number is validated to check if it already contains this definition, if not it will be added.

In the above example, the prefix should be configured as 'ON-' and when the order number is entered as '123456' the system will add the prefix to form 'ON-123456' before making the call to the target order system. While if the customer already entered the full number, 'ON-123456', it will not add anything.

Currently supported Order connectors: