The UPS integration support global transportation via the UPS network. You can use the UPS services for the following options:

Drop-off to a UPS Access Point:

This is an existing service that has been improved. When creating a return the customer can now find a UPS Access Point via the customer portal.

Pickup by UPS (with booking):

This is an existing service that requires the customer to schedule a pickup appointment with UPS.

Pickup by UPS (attempt):

This service does not require the customer to print a return label and to schedule a pickup appointment with UPS. When the return has been authorized, UPS will automatically make a pickup attempt the next business day (in case of service RS1) and another attempt on the 3rd day (in case of service RS3). The driver will bring the return shipping label with him.

To activate the UPS service for you we need the following information:

  1. Your UPS account number;
  2. A copy of your latest invoice from UPS
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