Approved returns ready for shipping

If the return will be authorized manually, the customer will receive a confirmation message. Once the return has been authorized the customer will receive a Return Authorization Mail. This mail includes a link that will navigate the customer to the ship section in the portal. Returns that are ready for shipment are visible in the ship section.

Request shipment

In the ship section of the portal a shipment can be created in 2 steps:

Address and Shipping Option

The customer is asked to enter the ship-from address and to select a preferred shipping option from a list of available options as configured for the return policy and the country.

A postal code check is performed to validate that the postal code complies with international formatting standards.

In the background, a shipping label is created for the chosen carrier service.

Failed shipments

In some cases, the creation of a shipping label fails. Most often this is caused by the fact that the carrier system does not approve the validation of certain data that is sent by 12Return. In this case, the customer will see a shipment error screen. The content on this screen can be maintained in the portal content settings.

Prepare for shipping

If the shipping label has been created successfully, the customer can complete a process to prepare for shipping.

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