When the return will be authorized manually, the customer will receive a confirmation message. Once the return has been authorized the customer will receive a Return Authorization Mail. This mail includes a link that will navigate the customer to the ship section in the portal. Returns that are ready for shipment are also visible in the ship section.

In the return details, the customer can see which products have been approved and are expected to be returned.

Add a page header (Request shipment page text) to make your customer aware to check the Return Details and to see which products are expected to be returned.

The customer can add the ship-from address.

The customer is asked to enter the ship-from address and to select a preferred shipping option from a list of available options as configured for the return policy and the country.

A postal code check is performed to validate that the postal code complies with international formatting standards.

The customer can add the package types) by selecting a pre-defined package type or by specifying the type and measurement units of the package type.

The end customer will have visibility of all configured and activated settlement proposals, allowing them to select their desired option with ease.

Once your customer has selected the return service, the corresponding costs associated with the chosen settlement proposal will be factored into the calculation of the final settlement amount.

Kindly ensure that this feature is enabled in accordance with the corresponding return policy.

Furthermore, as the next step, the available carriers will also be loaded, providing your customers with a comprehensive selection of shipping options.

Based on the selected package type(s), the available shipping options will appear.

If applicable, the "customer shipping costs" will be shown for the carrier. These are the shipping costs that will be covered by your customer. You can deduct these costs from the refund.

The "customer shipping costs" for a carrier in a route can be defined in routes under logistics settings.

In the background, a shipping label is created for the chosen carrier service.

In some cases, the creation of a shipping label fails. Most often this is caused by the fact that the carrier system does not approve the validation of certain data that is sent by 12Return. In this case, the customer will see a shipment error screen. The content on this screen can be maintained in the portal content settings.

When the label has been created successfully, the customer can pack & ship the return.